Help centre

Click "Sign in" then the "Sign up" tab. Choose your role (tenant, owner, agency or broker), fill in your name, phone, email and password, then confirm. A confirmation email is sent: click the link inside to activate your account. Registration is free and requires no credit card.

Yes, at any time. Go to "My profile" → "Information" tab → "Role" field. Switching to owner, agency or broker immediately unlocks listing publication.

Yes. The interface is fully responsive and Xaaya is an installable app: from your mobile browser, choose "Add to home screen". Pages you have already visited remain available offline.

Use the filter panel: category, property type, city, district, budget, number of rooms and bedrooms, minimum surface, amenities, and minimum trust score. Each applied filter appears as a chip you can remove in one click. Three views are available: grid, list and map.

It displays results on a real map. Listings without precise GPS coordinates are positioned at the centre of their city. The "Around me" button recentres the map on your position, once the browser grants permission.

Set your filters then click "Create an alert". You will be notified as soon as a matching property is published. Alerts are managed from the "Alerts" page: activate, pause or delete.

Click the compare icon on a listing card (up to 4 properties). A floating bar appears at the bottom of the screen. The comparison table shows price, price per m², surface, rooms, trust score and amenities side by side, highlighting the best value on each row.

Nothing. Publishing is free and unlimited, with no commission and no promotion fees. Xaaya never collects any money, at any point.

Thirty days. A reminder is sent three days before expiry. You can extend by another thirty days in one click from "My listings". This mechanism guarantees that displayed properties are genuinely available.

Four levers, all free: add at least six bright photos; write a description of at least 300 characters covering charges, surroundings and conditions; enter GPS coordinates; get your account verified. Each of these raises your trust score, which directly influences ranking and tenant confidence.

From "My listings", click "Mark as taken". The listing immediately leaves search results but stays in your statistics. You can put it back online at any time.

Fill in your full name and phone number, add a profile picture, publish at least one complete listing, then click "Request verification" in the Verification tab of your profile. Our team validates within 48 working hours and a badge appears on your profile and listings.

Only if you allow it. The setting is in "My profile" → "Preferences" → "Show my phone number on my listings". If disabled, tenants can only contact you through internal messaging.

"My profile" → "Danger zone" tab → "Delete my account". Your listings are removed immediately and your personal data anonymised, then purged within thirty days. The operation is irreversible.

It scores every listing out of 100 from nine verifiable signals: owner verification (20 pts), number of photos (18), immersive media (8), description quality (12), account reputation (12), account age (8), contact details provided (6), GPS position (6) and price consistency with the local market (10, with a penalty if the price is abnormally low). A score below 40 should prompt extreme caution.

Stop all payments, keep your exchanges and screenshots, then use the "Report" button on the listing or the Report page. Describe precisely what happened and attach your evidence. A human moderator handles the case within 48 working hours and replies by notification.

No, and no serious platform can. Xaaya provides verification tools (score, market estimate, reporting, account verification) but the final verification — in-person visit, ownership documents, identity — remains your responsibility.

Never. No commission, no subscription, no hidden fees. Xaaya’s business model is not based on rental transactions.

That is fraud, without exception. Xaaya has no technical means of collecting a payment. Pay nothing, report the account immediately and keep all evidence.